Ensuring your satisfaction with every purchase is our priority at Ekej.com. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please review the following guidelines to understand the process:

Returns:

You have a 7 day window from the date of delivery to initiate a return for a refund or exchange.
Items must be returned unused, unworn, and in their original packaging with all tags attached.
To start the return process, please contact our customer service team at contact@ekej.com with your order number and reason for the return. We’ll provide you with instructions on how to proceed.
You are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.

Refunds:

Once we receive and inspect your returned items, we will process your refund promptly.
Refunds will be issued to the original payment method used for the purchase.
Please allow [number of days] business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please indicate this in your return request.
Exchanges are subject to availability. If the desired item is unavailable, we will issue a refund or provide store credit.

Exceptions:

Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival. Please contact us for assistance with such cases.
We reserve the right to refuse returns that do not meet our criteria or were not authorized through our customer service team.

Contact Us:

If you have any questions or need assistance with a return or refund, please reach out to our customer service team at contact@ekej.com. We are here to help and ensure your shopping experience with Ekej.com is enjoyable and hassle-free.

This Return and Refund Policy is effective as of [date] and may be updated or revised as needed.